Employment Services Job Developer II (Customized Programs)

Are you looking for meaningful work and want to make a difference?  Joining the Goodwill team could be a great fit for you!  At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.  We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment. 

POSITION SUMMARY: Provides job search and post placement retention services to Employment Services program participants and executes related administrative tasks under the direction of the Customized Programs/Business Development (CP/BD) Manager.

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements:

1. Has thorough understanding of billing processes (where applicable) to ensure programs are maximizing billing. Thorough understanding of any outside resources including related referring or support agencies, related informational websites and accuracy of any program information on those websites, and related benefits assistance agencies where applicable).
2. Supervision of any assigned Job developer I or Case Managers including progressive discipline, evaluations, and training. Also ensures overall quality of program services, consistency in achieving program goals, and timeliness of services of all supervised personnel.
3. Assists supervised staff and employers (where allowed) in appropriate participant crisis prevention intervention and problem solving techniques.
4. Consistently exceeds placement and/or retention targets as set by the CP/BD Manager.
5. As directed by the CP/BD Manager, responsible for assisting the department and/or organization implement and promote continuous improvement systems that result in maximizing productivity and revenue, eliminating waste, and ensuring quality services to all program customers (participants, collaborating agencies, funders, etc). Ensures all supervised staff do so as well.
6. As directed by the CP/BD Manager, performs higher level networking by joining committees in the community related to program services and notifies the CP/BD Manager of any possible funding opportunities that might supplement current program efforts.
7. Provides job development to companies and organizations resulting Employment Services participants obtaining long term competitive employment.
8. Recruits participants for Customized Programs as designated by the CP/BD Manager. Responsible for prescreening, intake, program orientation, job search and job retention related counseling, all aspects of case management (including thorough and accurate database use to record participant efforts), placement documentation, and addressing participant and employer needs (where allowable) after placement to ensure retention.
9. Must meet intake, placement, and retention goals (3 months, 6 months, 9 months, and 1 year or more) as set by the CP/BD Manager.
10. Sets up interviews, and/or accompanies participants (as needed) to job interviews. Ensures participants are referred to and utilize wrap around services to overcome any barriers to employment.
11. Maintains strong client relationships to ensure completion of job seeker assignments, timely submission of paystubs, and post placement communication.
12. Attends internal and external program related educational job development meetings. Develops and maintains strong relationships with community agencies/organizations and potential employers that enhance the ability of program participants to get jobs, and makes presentations to explain and promote Employment Services programs.
13. Monitors participant activity to ensure quality learning, and completion of program and work assignments, and quality outcomes.  Ensures client files are complete according to both program and CARF requirements.
14. Acts as a role model and mentor to program participants by exhibiting professionalism at all times in regards to respectful communication (oral and written) and interactions, job search and retention counseling, keeping scheduled appointments, following through with any agreements with participants, and holding clients accountable to program participation requirements.
15. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed or directed by the CP/BD Manager. Works to implement strategies developed by the CP/BD Manager in order to meet department goals.
16. Performs other duties as required while maintaining performance measures as directed by the CS/BD Manager.

SKILLS AND ABILITIES:

Education: GED or High School education required; AA degree, Certification in related field or combination of education and experience in related field equally two year degree required; BA or BS preferred.

Experience: Three years of experience in related field including at least one year as a job developer. Some supervisory experience preferred. Must complete GISD SMART goal training within 90 days of hire.

Computer Skills: MS Office Suite. Strong E-mail communication skills. Strong file management or case management skills. Must have ability to learn client tracking software, ETO database.

Certificates & Licenses:  Must be able to pass all required criminal background checks and become First Aid & CPR certified. Must have a valid CA driver’s license and current insurance, and be able to pass Goodwill’s insurance company requirements for driving on company time. Driver with own vehicle required.

Other Requirements: Works under the supervision of and receives work direction from the CS/BD Manager as required. Must understand and be able to work with collaborating agencies and funders.

Amount of Travel Required: 50-70%

Work Schedule: Monday - Friday, may occasionally include weekends