Transportation Dispatcher

Are you looking for meaningful work and want to make a difference?  Joining the Goodwill team could be a great fit for you!  At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.  We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment. 

POSITION SUMMARY:
Dispatches the transportation department’s fleet of vehicles. Ensures timely pickups, deliveries, and
communication between truck and both internal and external customers. Tracks and monitors the fleet
and the flow of product. Assists with the basic supervision of the truck drivers and truck helpers, but not
responsible for any accountability, only direction, re-direction and reporting. May be assigned to work at
multiple locations, within a region, as required by operational necessity.

Essential Functions Statement(s):

1. Creates the daily route schedules, makes appropriate changes and updates throughout the day and communicates all assignments to the Truck Drivers.
2. Completes daily allocation spreadsheets and communicates with stores, donation centers and staff as necessary. Ensures all requests are met in a timely manner or that communication occurs when it is not possible.
3. Assists with updating and maintaining the transportation employee matrix.
4. Promptly and professionally answers the dispatch phone lines. Completes incident/accident reports as necessary. Immediately reporting all accidents and injuries to the on duty management member.
5. Assists with maintaining the organization and efficiency of the warehouse holding space and the dispatch office.
6. Tracks donation counts and product movement and communicates status via e-mail every Monday to the donations and Transportation Director and the Vice President of Retail Operations.
7. Provides daily direction and redirection to Drivers and Truck Helpers.
8. Performs administrative tasks such as calendaring vacations, appreciation days and other requests for time off once approved. Assigns extra company vehicles for employee use, completes overtime summary reports as assigned, daily updates and sends the DAR to the Coordinator II.
9. Assists with performing daily tasks such as issuing equipment and supplies to staff as needed, assisting with issuance and return of company uniforms and locker assignments, removing Poly-Loks, monitoring vehicles through Teletrac (GPS) system.
10. Assists with scheduling needed repairs and service work for company vehicles to include: preventative maintenance, mechanical and body repairs, smog certification, Teletrac installations/removals and graphic installations/removals.
11. Serves as a Driver or Helper if necessary and qualified.
12. Performs other miscellaneous duties as directed or assigned.

SKILLS AND ABILITIES:

Education: High School Graduate or General Equivalency Degree (GED) preferred.

Experience: One year related experience required or employment with Goodwill in the Transportation Department. Two years related experience preferred.

Computer Skills: Proficient basic skills in the following: E-mail, MS Word, and MS Excel.

Certificates & Licenses: Valid California Driver’s License with driving record acceptable to Goodwill’s insurance company’s standards.

Other Requirements: Industrial driving experience preferred. Bilingual (English/Spanish) preferred.