eCommerce Supervisor

Are you looking for meaningful work and want to make a difference?  Joining the Goodwill team could be a great fit for you!  At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.  We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment. 

POSITION SUMMARY: Responsible for assisting the management team in the daily operations of the department including scheduling, payroll, ensuring production/quality is maintained and that policies/procedures are followed.

ESSENTIAL FUNCTIONS: Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements:

1. Assists management in creating an environment where transformational leadership is applied. Assists in engaging, motivating and developing staff to increase productivity and achieve departmental goals.
2. Oversees preparation and daily communication of assignments and other information the team. Leads team huddles, exercises, and trainings according to management direction.
3. Monitors and reports on performance goals and work quality of direct reports. Takes appropriate action when expectations are not met according to management direction.
4. Monitors the time and attendance of direct reports. Takes appropriate action when expectations are not met according to management direction.
5. Ensures that behavior/conduct of direct reports meets company standards. Takes appropriate action when expectations are not met according to management direction.
6. Ensures that direct reports follow GISD policy and procedures. Takes appropriate actions when expectations are not met according to management direction.
7. Monitors the work environment to ensure it is supplied, safe, clean, organized, and wellmaintained. Reports any concerns or issues in a prompt and timely manner to management.
8. Meets deadlines in preparing drafts of performance evaluations, 5-minute goal setting conversations, work schedules, and other department paperwork/documentation.
9. Resolves issues that arise from production/processing errors and identifies areas for continuous improvement and training.
10. Addresses a variety of customer inquiries according to department guidelines.
11. Ensures new hires are thoroughly trained and able to meet department expectations.
12. Able to perform work activities of subordinates at a high level of production and quality.
13. Opens and closes location(s) according to department guidelines.
14. Completes other duties as assigned.

SKILLS AND ABILITIES:

Education: BA or BS preferred

Experience: Minimum of 3 years of experience in related field upon hire or 3 to 5 years of GISD experience in level 3 or 4 position, or combination of past experience and GISD experience equaling 5 years.

Certificates & Licenses: Must have a CA Driver’s License and driving record acceptable to Goodwill’s insurance company requirements. Must also have an insured, reliable vehicle.

Work Schedule: 5 days per week including weekends