Job Coach II

Are you looking for meaningful work and want to make a difference?  Do you want to gain valuable work experience? Joining the Goodwill team could be a great fit for you!  At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.  We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment. 

POSITION SUMMARY: Are you searching for a job that makes a difference in the lives of individuals with developmental disabilities? Job Coaches provide on-the-job coaching to our Supported Employment program participants to help participants successfully work in the community. Job Coaches may provide support in group or individual work settings.

Essential Functions Statement(s):

1. Provides job coaching and promotes career development support to improve job skills,
   wages, and productivity of participants served at the business site with the goal of moving
   Participants into individual Competitive Integrated Employment (CIE) job opportunities.
2. Promotes and facilitates social integration between participants and other employees in
   collaboration with customer’s supervisors/managers. Monitors participant activity to
   ensure productivity, quality learning, completion of program and work assignments, and
   quality outcomes. Becomes familiar with the needs and limitations of assigned
   participants to identify areas of development opportunities.
3. Provides personal and career counseling as well as behavioral intervention for
   participants.
4. Performs work alongside participants for purposes of training, role modeling, and
   supporting the needs of the participants and the employer.
5. Teaches work skills (or life skills where appropriate) to participants at various job sites
   using repetitious training methods.
6. Maintains excellent communication with managers, supervisors and employees
   to support positive outcomes and to resolve client performance problems or other issues.
7. Regularly meets with participant’s supervisor to discuss participant’s progress and any
   training concerns. Regularly attends staff meetings as required.
8. Completes administrative duties, including monthly statistics, progress reports, updating
   Program plans, and data entry utilizing company database programs.
9. Communicates with referring agencies, care providers, parents, and counselors as
   appropriate, regarding any issues that may affect a participant’s employment. Notifies
   Job Coach II or III and/or site manager immediately of any problems with participants,
   referring agencies, or employers to resolve issues in a timely manner.
10. Works with leads, supervisors and site managers in preparing daily/weekly scheduled job
    duties for participants.
11. Performs coaching functions (direct on the job functions with participants) approximately
    60% of the scheduled workday and related administrative functions (non-direct functions such as
    reports, case notes, prepping OPMs and IHSPs, accurately recording mileage, interactions with
    supervisors and referring agencies, etc.) during the remaining 40% of a scheduled workday.
12. Performs other miscellaneous duties as assigned.
13. Substitutes for individual and group job coaches as needed and required. Roves to
    different worksites as needed.
14. Assists with SE administrative needs and participants training as assigned when job
    coaching opportunities are unavailable.
15. Provides direct and non-direct coaching services to IP and Group Participants.
    Responsible for assigned participant case management when providing these services.
16. Assists in training Job Coach I(s) and their participants in the performance of specific
    job duties. Completes annual performance evaluation and other performance management
    documents for direct reports in collaboration with Coordinator.
17. Substitutes for Job Coach I(s) as needed.
18. Assists Job Coach I(s) and employers in appropriate participant crisis intervention.
19. Assists in maintaining current participant files and records.
20. Facilitates all Regional Center IHSP and ISP meetings for assigned program participants.
21. Performs monthly site visits at assigned program sites and completes the Monthly Site
    Visit form and participates in the rotating supervisory schedule for Saturdays. Ensures
    overall quality, consistency, and timeliness of services of all Job Coach I(s) to
    participants, employers and referring agencies.
22. Provides initial and follow up trainings to Job Coach I and Job Coach Floats as needed.
23. Assists Job Coach Coordinator and or Supported Programs Manager in job development,
    job exploration, shadowing, applications, interviews.

SKILLS & ABILITIES:

Education: BA or BS degree preferred. 

Experience: At least two years experience in a related field. Some supervisory experience preferred.

Computer Skills: MS Office Suite. Strong E-mail communication skills. Strong file management or case management skills. Must have ability to learn client tracking software.

Certificates & Licenses:  Must be able to pass all required criminal background checks and become First Aid & CPR certified. Must have a valid CA driver’s license and current insurance, and be able to pass Goodwill’s insurance company requirements for driving on company time. Drivers with own vehicles preferred.